In a fast-paced world where digital solutions are transforming every aspect of life, healthcare is no exception. One standout innovation in the UK’s National Health Service (NHS) is Ask My GP, an online platform that’s changing how patients communicate with their GP (general practitioner). But what exactly is AskMyGP, and how does it work?
In this guide, we’ll cover everything you need to know—from how to use the platform to its benefits, limitations, and tips to get the most out of it.
What is AskMyGP?
AskMyGP is a secure, online service that allows patients to contact their GP practice from a computer, tablet, or smartphone. Whether you need medical advice, a prescription, or an appointment, you can start your request online without having to wait on the phone or visit the practice in person.
Developed by GP Access Ltd, the platform was designed to simplify access to healthcare, improve efficiency in GP practices, and provide faster responses to patients.
How Does Ask My GP Work?
Using AskMyGP is straightforward and typically involves these steps:
- Log in or access the platform via your GP practice’s website.
- Fill out a short form explaining your symptoms or query.
- Submit your request—you can even specify if you prefer a phone call, video consultation, or face-to-face appointment.
- Wait for your GP to respond—usually the same day (often within hours during working hours).
The service is typically available during normal surgery hours and may be switched off during evenings, weekends, or bank holidays depending on the practice.
Who Can Use AskMyGP?
- Registered patients at participating GP practices.
- Parents or carers can also use it on behalf of someone else (like a child or elderly relative).
If your practice uses AskMyGP, you’ll usually find a link on their website or receive a text/email invitation with access details.
Benefits of AskMyGP
Here are some key reasons why both patients and practices are embracing the platform:
1. Speed & Convenience
No more long phone queues. You can send a request at a time that suits you—early morning or during your lunch break.
2. Better Triage
GPs can review your request and decide whether a consultation is needed, saving time for both routine and urgent cases.
3. Flexible Communication
Choose how you’d like to be contacted—via phone, video, or in-person.
4. Improved Access
Patients who may struggle to call (e.g., due to work, hearing issues, or anxiety) now have another way to reach out.
Limitations to Be Aware Of
While Ask My GP is a powerful tool, it’s not a one-size-fits-all solution. Here are a few limitations to consider:
- Not suitable for emergencies – Always call 999 or go to A&E in urgent cases.
- Limited availability – Only works with GP practices that have adopted it.
- May be temporarily turned off – Especially during busy times, holidays, or weekends.
- Digital exclusion – Not ideal for those who lack internet access or struggle with online forms.
How AskMyGP is Transforming Primary Care
Since its launch, AskMyGP has become a go-to solution for practices aiming to streamline patient access and manage demand more effectively. According to recent user surveys:
- Over 80% of patients find the service easy to use.
- Many GPs report more efficient workloads and better prioritization of complex cases.
- The platform has played a vital role during COVID-19, enabling remote consultations and reducing unnecessary face-to-face contact.
Tips for Using AskMyGP Effectively
- Be clear and concise in your message—include symptoms, duration, and any self-care steps taken.
- Check your contact details—especially your phone number and email.
- Look out for a reply—GPs usually respond the same day.
- Be respectful of busy periods—if your issue isn’t urgent, submitting early in the day can help.
Final Thoughts
AskMyGP is reshaping the future of general practice in the UK by making access to care faster, more efficient, and patient-friendly. While it’s not a replacement for traditional GP care, it adds a valuable layer of flexibility and accessibility for millions.
If your GP practice offers AskMyGP, give it a try next time you need help—it could save you time and hassle while still ensuring you get the care you need.
